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Hardly a splash: the deafening silence of a changing world

Sunday, December 18th, 2011

In The Observer, Nick Cohen is reminded of WH Auden’s description of Brueghel’s painting of the fall of Icarus. All Brueghel shows of Icarus is a small pair of thrashing legs disappearing into a vast sea. Farmers on a cliff top carry on ploughing the fields and watching their sheep as if nothing had happened. A ship sails by the drowning hero, its crew unaware of Icarus’s suffering. In Brueghel’s vision of tragedy, says Auden:

“Everything turns away.
Quite leisurely from the disaster; the ploughman may have heard the splash, the forsaken cry
But for him it was not an important failure.”

According to Nick Cohen “Enough of keeping calm and carrying on”. He believes that nearly everyone who is not directly suffering from the crisis is a ploughman today because we keep our eyes down, we concentrate on our work, we behave as if times were normal, or if we cannot manage that pretence, we act as if times will soon return to normal.

As we turn to the festive season and in the still rich regions of Britain, Nick Cohen remarks on pubs and bars full of Christmas drinkers talking about “following their dreams”, “realising their ambitions” or “finding themselves” as if they were still in the bubble and the money that dreams were built on had not gone. In a bland and pessimistic article, Cohen observes that the human species has psychological defences that protect us from despair. People bounce back after appalling suffering and block out bad news that might paralyse them. A desire to keep going as if nothing has changed allows us to pull ourselves together and get on with life. In many circumstances it is an admirable and necessary strategy. But it also allows complacency and self-delusion. Today’s mediocre generation of political leaders appears so small, so unable to respond to the severity of events, because they cannot recognise that the old world has gone and carrying on is no longer an option.

Cohen is embarrassed because he believes that we are naive fools because we didn’t imagine the severity of the crisis or the scope of necessary banking reform. Instead, we have chosen to believe in the fanciful notion that if we cut public spending that private spending will increase as if by some magical balancing process.

According to Cohen, with leaders providing no guide to the future the public has decided to keep their heads down and plough their own furrows and with support for tax increases to improve public services is diving, half the public thinks that unemployment benefits are too high and many more say that if children are poor that is because their parents do not want to work, not because they cannot find work. The suffering of others, the hundreds and thousands whose hopes are falling faster than Icarus from the heavens, no longer concern them.

In a darkly written article expressing no hope, Nick Cohen suggests that we give up pretending that electorates and prime ministers can control the world. Bolt the doors, lock the windows, yank the curtains shut and hope that when disaster comes it will hit your neighbours and leave you and yours alone.

There is no encouraging last one liner that points to hope. Let’s hope that we can prove Nick wrong….

The wheels on the bus…

Sunday, December 18th, 2011

The Observer recently spent a night with the medics on the London Ambulance Service’s ‘booze bus’. At nearly 2am a young woman is laying on a bench outside a bar in London’s West End. She is so drunk that she has passed out. Her short skirt has ridden up and she does not appear to be wearing underwear. She hasn’t noticed that her Gucci handbag and credit cards are there for the taking. Paramedic Brian Hayes shakes his head: ‘Look at the state of her. These young women just don’t realise what risks they are taking when they go out and get smashed. They are so vulnerable.’

Christmas is the busiest time of year for the crew of what the medics like to call the ‘booze bus’. Back at the ranch, Antonia Gissing, the third member of the crew, is dealing with a trainee lawyer wearing silver cufflinks who has vomited over himself and the booze bus. As she wipes his face and nose, he mutters insults. Almost paralysed with drink and slumped in the chair, he slowly, deliberately, curls his hand and waves his middle finger abusively in her face, swears at her and tells her in no uncertain terms that he pays her wages – before vomiting again.

The cost of treating each drunk is estimated at around £220 a time; the total cost of the NHS of treating alcohol-related injury and illness is thought to be about £3bn a year.

The occasional drunk will apologise and thank the crew, but most can barely speak. On the whole, they are a lairy bunch and it’s a messy, thankless job but it is the women who worry the crew most. ‘For some reason, the guys seem to stick together, but we often find a woman completely out of it and on her own,’ says Gissing.

As a person working in an NHS trying to save money, my hope is that people might one day decide not to drink excessively and rely on others to rescue them, call me an idealist.

10 ways to survive the Festive season

Sunday, December 18th, 2011

By the time you read this, my guess is that all your Christmas parties are over but this doesn’t stop me sharing some brilliant top 10 tips from Management Today about how survive the Christmas party. I’ve adapted this for surviving the festive season generally…

  1. Talk to everyone – even those people you might not like that much – it’s inherently rewarding
  2. Drink a bit, but not too much
  3. Avoid gossiping – no one wants poison with their Christmas dinner
  4. Don’t talk shop – it’s really boring
  5. Leave your other half at home – unless they’re really good fun!
  6. …. or bring him or her if you have trouble toeing the line
  7. Karaoke: sing at your own risk – but quietly …
  8. Let your hair down
  9. … but don’t do anything you will regret in the morning

If you can’t stick to the above, celebrate quietly….

This might not get through to your inbox

Sunday, November 20th, 2011

This month we are covering a taboo subject. But if I name it, it’s likely my newsletter won’t get past your firewall. So, a clue then. We all have a distorted view of what it is. Politicians blunder their way around it. And it has a lot to do with women’s rights.

Ken Clarke claimed there was a distinction between ‘serious rapes’ and ‘other categories of rape’. Almost as soon as the Justice Secretary had spoken (unfortunately for him, live on BBC Radio Five Live), Twitter exploded with fury. Rape victims and campaigners jammed talk-show phone ins and the opposition demanded he resign.

“The point was that this wasn’t some bloke down the pub,” says Professor Joanna Bourke, a professor of history at London’s Birkbeck College and author of Rape, A History from 1860 To The Present. “Here was a guy who should have known what he was talking about.” Reported in Red magazine, Ruth Elkins asks why it is so hard for us to get to grips with rape as a really serious crime – one so profound that she believes that it should be judged in similar terms to murder or GBH.

Isabella was 28 when she attended a house party. It was a normal Saturday night in a normal town. She knew the people at the party. The next morning she awoke, not knowing where she was. She had been raped after her drink had been spiked. Six or seven women at that party had had their drinks spiked – but Isabella was the only one who had gone outside for some air. The fact she was the one who was raped by completely random.

The trouble is that we have a distorted perception of what rape is. Reported in Red Magazine, a UK poll carried out in 2003 found that a third of women believed that if a woman who had been a victim of rape had been wearing a short skirt, then she had been at least partly responsible for the attack. “That’s a third of women!” says Professor Bourke. “Not men. Women.”

Elkins remarks that the challenges don’t end there. “The people making the decisions over whether a defendant is guilty of rape are 12 ordinary citizens: women and men who bring their own prejudices into their decision-making process.” Frustratingly, by law, juries are not allowed to be interviewed about how they reached their verdict – so it is difficult to understand exactly how societal prejudices or values are swaying the group decision. France and Spain have cut to the chase and dispensed of the services of a jury in rape trials, choosing instead to use a judge.

In 66% of reported rape cases, the suspect is known to the victim. Kay Davies, counsellor with Rape Crisis, says, “Rapists are everyday people: we seem to think that they’re on the edges of society, but they’re not. They are boyfriends, partners, friends. But that doesn’t sit well with the stranger-danger image of a rapist hiding in the trees in a park, waiting to pounce.”

I was staggered that, until 1991, a husband could not be prosecuted for raping his wife. “Until then,” says Professor Bourke, “getting married essentially represented giving up all rights to be able to say no to having sex with your husband.”

The judiciary have made enormous efforts to improve how they deal with rape over recent years and judges now have to undertake special training before they are allowed to preside over rape cases. Now a lawyer is required to get special permission from the judge to cross-examine a victim in front of a jury on their previous sexual history. However, the fact remains that the UK has the lowest reporting rates for rape in all of Europe.

Bourke believes we’ve done as much as we can to educate women to protect themselves against rape and that it’s time to bat the problem back to men. “We have to do more to bring up boys and young men in this country to understand that sexual violence is unacceptable,” says Robert Brown, a leading criminal lawyer, “and realise that there are limits, that there are certain lines that they cannot cross. We need to foster a culture of respect for women.”

Wilfred Emmanuel-Jones: risk is the business word for fear

Sunday, November 20th, 2011

It’s great to come across leaders who are real characters. And Wilfred Emmanuel-Jones is certainly that. The dapper 53 year old entrepreneur founded The Black Farmer brand, the second largest premium sausage brand in the UK, with sales in excess of £7m. The brand also sells chicken and a range of sauces and in 2010, Emmanuel-Jones launched his first clothing range. “These people with their MBAs say that if you have a food brand you can only extend into food. Who says that has to be the rule? Richard Branson shows it doesn’t.”

Interviewed by British Airways Business Life magazine, the background to his story is an interesting one. “I grew up as part of the Jamaican community at a time when we weren’t welcome here,” he says, “and I saw people living in fear. It was the time of Enoch Powell’s ‘Rivers of Blood’ speech, and I made a decision then that I wouldn’t live in fear. A lot of people in that community closed down and only spent time with others like themselves who understood how they were feeling. They treated the outside world as dangerous. I recognised that it’s outsiders who bring about change.”

Emmanuel-Jones joined the army to get away from home at 16 without qualifications. “I was a mouthy git,” he says, “and if there’s one thing the army doesn’t tolerate, it’s mouthy gits and a black, mouthy git back then was going to get his head kicked in. And I did. It was the best thing that happened to me because the army is not set up for people like me who are always asking why. It is about people being trained to do what they are told.”

“When I bought my farm,” he says, “I saw a massive gulf between urban and rural Britain. We make all this effort through Fairtrade to help farmers in other countries, but we don’t care about our own and I wanted to create a brand that did the right thing and took risks. Corporate brands hate risk. Risk is just a business word for fear. And fear holds people back. People are scared of what might happen if things go wrong. But you have to make a friend of fear and recognise that things will go wrong, but that isn’t the end of the world.”

But there’s more to this than meets the eye. “There are lots of parts of the country where people refer to me as coloured rather than black. My brand gives them permission to use black. But one of the problems we have when it comes to race is that while people are sensitive about using the right language, when it comes to treating people fairly and humanely and all the really important stuff, it goes out of the window. Using the right word is apparently enough. That hypocrisy annoys me.”

Imprisonment “frees” writer

Sunday, November 20th, 2011

The collected writings of Chinese Nobel prizewinner Liu Xiaobo have been translated into English for the first time. But don’t expect interviews; the author isn’t even aware of its publication because he is incarcerated in a Chinese jail and his wife is under house arrest. Liu is serving an 11-year sentence for “inciting subversion of state power”. The 55 year old former professor at Beijing University has repeatedly been detained or arrested and sentenced over the years for his relentless but peaceful political activities, calling for democratic reforms, including freedom of expression, and condemning China’s treatment of Tibet.

Such a man cannot be silenced. Reported in The Observer is the work by a team of 14 translators edited by Perry Link, professor of comparative literature at the University of California.  “Once you’ve put someone in prison,” says Link, “other than execute him, there’s no further punishment to exact. In that sense it frees the writer. About six or eight years ago, he just made the decision: ‘OK, no more self-censorship. If I go to prison, I go to prison.’”

Friends have been unable to contact his wife, Liu Xia, even though she has not been charged with anything.

Your Lifelong Prisoner” (Extract)

To Xia
My dear,
I’ll never give up the struggle for freedom from the oppressor’s jail, but I’ll be your willing prisoner for life.
I’m your lifelong prisoner, my love
I want to live in your dark insides surviving on the dregs in your blood
Inspired by the flow of your oestrogen
I hear your constant heartbeat drop by drop, like melted snow from a mountain stream
If I were a stubborn, million-year rock you’d bare right through me drop by drop day and night
Inside you
I grope in the dark and use the wine you’ve drunk to write poems looking for you
I plead like a deaf man begging for sound
Let the dance of love intoxicate your body

Stay calm and count to five…

Sunday, October 23rd, 2011

Regular readers will not be surprised at the inclusion of another great 10-step guide. This time, Management Today tackles customer complaints:

  1. Let them rant. Don’t interrupt, don’t glower, don’t judge, however wrong or rude they are.
  2. Say sorry. Either apologise if you’re in the wrong or, if you don’t feel responsible, apologise for the situation.
  3. Ask meaningful questions. They will help you clarify what went wrong and show you’re serious about finding a solution. Summarise their complaint back to them.
  4. Be honest. Think carefully about what you can and can’t deliver. A realistic solution is better than a broken promise.
  5. Empathise. Identify with their complaint on an emotional level. Once they see you as a fellow human, they will be more willing to co-operate.
  6. Don’t pass them on. They may not have been your problem originally, but they are now. Tell them exactly what steps you will take personally to resolve their issue and by when.
  7. Join forces. Instead of contradicting the complainer with defensive language, be positive.
  8. Stay calm. Count to five before speaking, draft and redraft and, before you hit send breathe. One angry person is quite enough.
  9. Delve deeper.  Don’t be tempted by quick fixes. Most complaints are products of a more serious problem. Keep digging until you find the root of the complaint then tackle it.

Be thankful. Complaints are opportunities to improve, innovate and win over clients for life. They’re just in disguise.

Pay leak causes blushes at RBS

Sunday, October 23rd, 2011

Reported in People Management this month, recruitment firm Hays has publicly apologised after it accidently revealed the pay details of 3,000 people working for the Royal Bank of Scotland. The confidential data about temporary staff at the state-owned bank was mistakenly emailed by Hays to 800 RBS permanent staff and then was leaked widely. As always, the devil was in the detail: the data revealed that some temporary staff were earning £2,000 a day. Still, it’s nice to know our money is being spent wisely.

Last meal hijinks leave a bad taste

Sunday, October 23rd, 2011

The last meal has always been a strange aspect of executions. Eating is for people with a future. Some offenders risk the irony and request nothing but a glass of water. But most accept some final comfort. Most people facing execution want sugar, salt, fat and phosphates – fried chicken, ribs, hamburgers, ice cream, pie and pop.

On September 21st this year Lawrence Russell Brewer, a white supremacist who was about to be executed in Texas for a murder committed in 1998, ordered up a feast: two chicken-fried steaks smothered in gravy, a supersized cheeseburger, an omelette, fried okra, fajitas, a pizza, half a loaf of bread and for pudding, ice cream and fudge with peanuts on top. But when it arrived he decided not to eat any of it. On September 22nd, John Whitmire, a state senator from Houston sent an angry letter to the Texas Department of Criminal Justice. ‘Enough is enough,’ he wrote. ‘Such privileges are ridiculous.’

In 1998, Brewer and two other men tortured a black man, James Byrd Junior, and dragged him to death behind a truck. It was one of the most notorious crimes in modern Texas history and one that had already changed the law: in 2001 Rick Perry, the newly inaugurated governor, signed a bill mandating stricter penalties for hate crimes.

Reported in The Economist, this move comes at a time when many people are a little queasy about the death penalty anyway. Nearly two-thirds of Americans support capital punishment, but many of them were horrified during a Republican presidential debate last month when the audience cheered the fact that Rick Perry had presided over 234 executions as the governor of Texas. Will American support for the death penalty soften as a result of this? The Brewer case makes clear the death penalty is a sickening business. The grim theatrics of an execution debase the executioner. But capital crimes are also repulsive. The Economist concludes that hopes for abolition are probably still unrealistic.

10 ways to get back in to the swing of things

Friday, September 23rd, 2011

Management Today have produced another great 10-step guide. This time it’s about getting over your post holiday blues.

  1. Accept that the holiday is over
  2. Jump back into your routine
  3. Say hello to the boss
  4. Work through your post-holiday blues
  5. Write a to-do list
  6. Take some exercise
  7. Catch up with your team
  8. Think big thoughts
  9. …and try to make some of them happen
  10. Book another holiday